How Do I Shop

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CONTACT INFORMATION

Marina Radent (Pvt) Limited

14th Floor, East Tower, Worl Trade Centre,

Colombo 01

Sri Lanka

Tel: (+94) 773 059 532
Web: https://www.zook.lk

Email: [email protected]

Do you have questions about how we can help your company? Send us an message and we’ll get in touch shortly.

How Do I Shop

1. What do I need?

In order to shop at Zook.lk you need to have the following;

  • A credit card (Master/VISA) or an eZ cash account
  • Access to the Internet
  • You should be above the age of 18 years

2. How do I shop at Zook.lk?

You must become a registered user to order various products listed online at Zook.lk

3. What are the benefits of becoming a registered user?

By becoming a registered user you save the hassle of entering your delivery or billing details every time you shop. Also it helps us to cater to your needs better and introduce loyalty programs and discounts.
By being a registered user you gain access to following facilities.

  • Manage your account with a specific Username and a password *
  • Maintain your shopping lists / wishlists
  • Get entitled for special loyalty schemes
  • Be the first to know about special offers on Zook.lk

*It is your sole responsibility to keep your login information confidential.

4. How do I place a new order?

There’s no need to create an account first. You could automatically allow creation of an account when you place your first order online.

Follow the following steps to place an order:

  1. Select the items you wish to buy
  2. Add the item/items to your cart
  3. Order
  4. Sign in / or sign up
  5. Provide shipping /delivery information
  6. Proceed for payment
  7. Review your order and delivery charges and update any changes
  8. Proceed to pay
  9. Enter your credit card details on the secure payment gateway
  10. Receive confirmation email on the email address you provided

5. Is it safe to enter my card number online?

You can safely enter your entire credit card number via the Banks secure server, which encrypts all submitted information. This guarantees your security whilst allowing us a way to track your order.

6. Which credit cards can I use on Zook.lk?

  • Master
  • Visa

7. Do I get a receipt upon payment and placing order?

You will get an email confirming that your order has processed and it will contain complete information about the transaction. This is equivalent to a statement.

8. What are the important points to note when shopping?

  • Before you place the order check whether all the products you selected are listed in “Your Cart” and whether any entries are duplicated or whether the quantity is correct
  • Do not disclose your credit card number anywhere other than in the secure payment gateway
  • You are required to read and understand privacy policy and terms and conditions relating to this service prior to use of this service

9. When can I expect delivery to take place?

  • Note that order times are between 8.00 am – 5.00 pm (GMT +5:30)
  • Deliveries within Colombo 01 – 15 and Greater Colombo 24 will be delivered within 24 hours
  • Same day deliveries should be made before 12 noon
  • Other locations deliveries will be made within 01 – 03 working days.
  • You may specify any special instructions for example, a particular time of delivery, whether it is a surprise order etc. under notes. Special delivery terms where applicable will be highlighted on the web site.

10. How do I obtain a warranty for the product I ordered?

Most items are covered by standard manufacturer warranty. If the description of the product you ordered stated that a certain warranty period is not applicable, you may contact us to obtain more details.

11. What should I do if the items are not delivered to me within specified time?

Please contact us immediately. Your order may even have been picked up by a family member, building owner, or may be at a reception desk.

12. Why would a package not be delivered?

A package may not have been delivered due to one of the following reasons;

  • The address was incorrect
  • The residents refused to accept the package
  • Delivery service is not available to specified area
  • Delivery service does not undertake delivery of specified product
  • Delivery of certain items to certain areas may not be permitted due to existing law prevalent in the country.

Note: Please see delivery policy for delivery service related information

13. What are the charges applicable for delivery?

The delivery charges will be applied based on the location and weight of the  product,

Note: Please see delivery policy for delivery service related information

14. How do I deliver a package overseas?

Contact us with details and we will get back to you with a quote for your order.

15. How do I cancel an order I have placed?

If the product has already reached the delivery process (i.e. the order has been completed and delivery service has picked up the goods) a cancellation cannot be made. However, prior to an order being placed any item in your bundle of goods can be deleted or modified.

16. How do I return/refund a purchase that I made?

If the product is not to your satisfaction or the product is malfunctioning / damaged, please contact us and we will sort out return / refund.

17. Whom do I contact on any query?

If you have any further questions about our privacy practices, please feel free to contact us at:

Marina Radent (Pvt) Limited

14th Floor, East Tower, World Trade Centre,

Colombo 01

Sri Lanka

Web: https://www.zook.lk

Email: [email protected]

Contact Number: (+94) 773 059 532